Customer Support
Providing excellent customer support is one of the keys to our success and longevity. We take this stuff seriously!
We post service alerts, updates and other items of interest to our customers on our customer support portal and also on our Twitter and Facebook feeds, so be sure to follow us there. Consider subscribing to our service alerts mailing list to get service related alerts delivered to your inbox.
Click here to check our current network status report.
For our hosting, email, colocation and cloud customers
Our customer support and billing portal contains answers to many of the most common questions you may have about your service. Here are some helpful knowledgebase links to get you started:
- Help with billing and payments
- Help with email and hosting
- Help with domains and DNS
- Check the availability of a domain name you might want to register
- Place an order for additional services
You can also log in to the portal to open a support or billing ticket at any time.
Colocation customers needing a server reboot
All servers in our datacenter have remote power control included so you can reboot your server at any time. You were provided that information when your colocation account was initially established so check your old email. If you need help with a reboot, log in to the support portal to open a support ticket.
For our monthly IT support and consulting customers
Customers purchasing monthly IT support and consulting services have a dedicated email address to use to open priority support cases. If you are unsure of which email address to use, call us or email your primary contact.
Domain name support
If you’ve registered or transferred a domain at Gotham Bus AFTER APRIL 29, 2010, you can log in to our support portal to manage your domain name(s). For domain names registered PRIOR TO APRIL 29, 2010, use the following links: